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Frequently Asked Questions


Ordering Online

Q: Do I have to have an account to order on
A: Yes. In order to make a purchase through or our branches, you must have an account with Forshaw. You can quickly and easily set up an account by clicking the “Register” button on our homepage.

Q: I’m a homeowner. Can I order online?
A: The Pest Management industry and Forshaw have strict guidelines for who can and cannot purchase professional products. If you do not have a PMP license, you will be restricted on what items you can purchase. Please let us know if you have questions by contacting us at

Q: Do you offer free freight?
A: Yes! If your order is $750 or above, you receive free freight on UPS Standard shipping- regardless of weight or type of product. Orders that you choose to pick up at a Forshaw branch also receive free shipping.

Q: When will I get my order?
A: If you place your order by 1:00 pm (EST), we will do our best to ship the packages out on the same day. Check our shipping map to see how quickly we can ship to your state!

Q: How do I search for a product?
A: On every page on our site, a search bar appears in the upper right corner. Type in the item you’re looking for, and our search genie scans all item names and descriptions for the best matches. If you don’t know what you’re looking for, use our product categories to narrow down the type of product you need.

Q: What if I can’t find a product online?
A: If you can’t find a product you want to buy, email us at and we’ll help you track it down!

Q: Oh no! The product I want is out of stock. What do I do?
A: Forshaw works hard to keep popular products in stock. But sometimes it takes a little longer to get a product from the manufacturer, or an item might be on backorder. Go to that item page and click Sign Up for a Stock Alert. Whenever the item comes back in stock, we’ll email you to let you know.

Q: What do Price Alerts mean?
A: Items frequently go on sale at Sign up for a Price Alert and receive an email when your item is on promotion!

Q: What methods of payment do you accept?
A: Any customer can pay for their orders with Credit Card (Visa, Discover, MasterCard, American Express), ACH payment, or billing to their account. If you choose to charge to your account, you are required to enter a PO number.

Q: Okay, follow up question: what if my company doesn’t use PO’s?
A: No problem. Enter anything to help distinguish your order on an invoice. Maybe your name, today’s date, or the ship-to branch. The PO field requires at least one character.

Q: Do I get an email with my order summary?
A: Yes. When you place an order, the confirmation screen allows you to view or print an order, and you will also receive an email with your order summary and subtotal.

Q: How do I use my coupon code?
A: Receive instant savings from Forshaw when you enter your coupon code at checkout!


Account Management

Q: What are my Favorites?
A: You can add any item to your Favorites page for quick access and easy ordering. Directly order from your Favorites page by filling in your desired quantities and clicking Add to Cart! 

Q: How do I pay an invoice?
A: Click on “Customer Invoices” on your dashboard after you sign into your account. Find your desired invoice(s), click the checkboxes on the far right, and scroll down to click Pay Invoices. You will be directed to a new screen to enter your credit card or ACH information.

Q: I received a quote from my Forshaw sales rep. How do I take advantage of those prices?
A: All of your quoted prices are loaded into our system. If you’re logged into your account, you’ll see your prices on those item pages. If for some reason you don’t see your prices while you’re logged in, email your rep to let him or her know.

Q: I see my credit memos on my account summary. Can I apply those to my invoices?
A: Credit memos on can only be viewed and downloaded. Contact our Accounting department for more information on credit memos.

Q: Can I pay only part of my invoice?
A: On, you can only pay the total amount of the invoice. Contact our Accounting department to apply partial payments to your invoice.

Q: How do I change my phone number/address/company name/email address/password?
A: Most information you can change on your dashboard by clicking Edit next to the addresses/ contact information blocks. If your company name changes, however, you may need to fill out a new Customer Information Sheet. Contact your local Forshaw branch or email us at for more information.


Customer Service


Q: Something was damaged when it shipped to me. What do I do?
A: Forshaw warehouses go through lengthy precautions to make sure all items are protected in shipping. Even so, sometimes things get damaged, and we are happy to replace those items for you. Call your local Forshaw office or email us at to get your replacement product.

Q: What if this product doesn’t work or I want to return something I don’t want?
A: You can find our full return policy here.